For example, did you know that, according to the agreements they sign with credit card companies, stores are not allowed to require you to show your ID when using a credit card? They can ask, but you can refuse and they still have to accept it. However, many of the employees of these stores are not aware of this. They have just been told that customers have to show ID as per store policy. So if you REALLY care about not showing your ID, you need to calmly explain why you don’t have to show your ID rather than jumping right into yelling and name calling. Heck, print out something from the internet that explains it to give to the cashier and carry it in your bag to hand out. Or do better and write a letter to management asking them to educate their employees.
Have you ever yelled at a retail store employee? Do you feel bad about it? Did you witness it and still cringe? Tell me in the comments.
My god, this is so true. In most conflict, being the calm and pleasant one gives you a major upper hand. (I have coworkers who I would love to tell this to.)
I once watched my boss scream at a sandwich maker at a cafe who allegedly gave him the wrong ingredients. It completely changed the level of respect I have for him. Good boss generally, we work together well, but he did That Thing.